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Unlocking Superior Delivery Speed and Integrity: A Blueprint for Success

Updated: Apr 9

Keeping and delivery speed and accuracy expectations high for customers isn’t an easy feat. Meeting and exceeding customer expectations regarding delivery integrity is challenging, but contributes to the customer perception of your company. Over the years at DSD Assist, we’ve collaborated with numerous delivery teams worldwide, helping them achieve victory in the delivery race. Here, we unveil successful strategies, tactics, and field-tested solutions derived from our extensive experience in the delivery sector.



The Crucial Role of Delivery Speed and Accuracy in Your Business


The significance of swift and accurate deliveries cannot be overstated, as evidenced repeatedly by compelling delivery statistics  from many industry and consulting groups like eMarketer, eFulfillment Services, Capgemini and Convey.  While we all know it to be true, Convey identified that 84% of customers would change suppliers after one bad experience, and that brand loyalty was dependent on the delivery experience of 98% of customers.


Fast and efficient delivery is no longer a luxury but a necessity demanded by customers. Global giants like Amazon and Walmart have raised expectations with expedited shipping offerings, driving smaller businesses to adapt during peak shopping seasons.


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Crafting a Winning Strategy


To achieve top-tier delivery performance, adopting a robust strategy supported by the best technology is imperative. Here are five strategies which are all supported by our advanced software:

  • Route Optimisation

Optimised delivery routes are the cornerstone of fast and efficient deliveries. Manual route planning becomes impractical as fleet size and order volume increase. Our route optimisation software automates this process, yielding efficiency and improved on-time delivery rates. With DSD Assist, businesses can compute optimal routes for drivers and orders, enhancing delivery capacity and efficiency.

  • Advanced Planning

Foreseeing and scheduling deliveries in advance is pivotal for reducing turnaround times. Proactive planning enables businesses to adapt swiftly to fluctuating demand. Additionally, scheduling drivers well ahead promotes work-life balance, fostering a happier and more productive workforce.

  • Real-Time Route Modification

Despite meticulous planning, unforeseen disruptions can occur. Our tracking features empower dispatchers with the ability to reassess and redirect routes, allowing prompt adjustments to mitigate delays. Customers benefit from accurate delivery estimates, minimising complaints and elevating satisfaction levels.

  • Strategic Prioritisation

Prioritising stops based on various factors, including urgency and geographic proximity, improves route efficiency. DSD Assist allows fleet managers to distribute workloads evenly and accommodate diverse customer requirements, ensuring seamless operations.

  • Integration of Inventory, Delivery and Van Sales

Combining pick-up and drop-off routes, inventory and the entire sales process streamlines travel and planning efforts. DSD Assist provides solutions for various sales and delivery models allowing an integrated model to be created to maximise efficiency for the businesses and customer engagement.


Achieving top delivery performance is within reach with the right strategy and technology partner. At DSD Assist, we're committed to propelling your delivery operations to new heights, ensuring unparalleled customer satisfaction and sustained success in the competitive landscape.

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