If you’re delivering your products to customers then chances are you have a process for capturing a proof of delivery. Having a ‘proof of transaction’ process in place is critical.
Traditionally Food and Beverage firms have customers sign a paper based invoice or delivery docket. Therefore the physical copy is required to complete the processing cycle that may include invoicing and payment.
As with most things, a paper document can present a number of challenges including storage, retrevial and loss.
Here’s a few ways Sign on Glass technology can improve your business .
1. Reduce the need to print to paper
The real cost of paper lies not just in the printed page, but in the time involved in managing its life cycle and the risks associated with incomplete or lost documents. Technologies like DSD Delivery that incorporates Sign on Glass means you can save on printing and manual handling costs. Most importantly you will never lose an important customer document again.
2. Reduce Risk by proving it, in multiple ways
Payment disputes are all too common, and while the customer might not ‘always be right’ the lack of proof of transaction means you sometimes wear the costs. Sign on Glass solutions remove that burden, consequently helping to ensure you never get caught out by lack of proof of delivery.
Signature capture, appending photos, geotagging and time stamping on deliveries are some of the features of DSD Delivery. You can also include notes in case of damaged, incorrect, incomplete or non-accepted goods. With this extra information, automatically trigger follow up actions based on pre-determined rules or notes.
3. Increase Visibility and Control
Enhance your visibility, control and access to comprehensive information. All proof of delivery details, and associated metadata – signatures, photo’s, geotagging and notes, are captured and can be associated to source transaction in your ERP and immediately accessible.
4. Better Customer Engagement
Today more than ever, customers expect instant responses and faster enquiry turnaround. Digitising the proof of transaction process helps take your customer service to new levels. Whether it’s the customer receiving an emailed copy of their signed delivery docket, improved enquiry resolution or information access and distribution, Sign on Glass provides great value not only to your customers but your Accounts and Admin teams.
5. Power in Digital Planning and Execution
Allocating and changing delivery runs, and the optimisation of these runs can be time consuming. Making sensible changes to the run can sometimes be the difference of an efficient or inefficient day.
With our DSD Delivery Planning, Optimisation and Execution process, you have the power to easily create delivery runs, assign drivers and optimise routes. What’s more you can stay in touch with GPS tracking, real time delivery progress and current vehicle location.
6. Safety and Compliance Benefits
Creating digital checklists like ‘Vehicle Safety Checks’ and ‘Driver/Vehicle Job Logs’ result in better compliance management and mitigate liability easily and quickly.
When considering transforming your business with a digital solution, Sign on Glass is a simple, robust solution. It does not require the need for complex integrations and their associated costs and time delays for development work. Sign on Glass should be an easy to use, sustainable low-cost solution that will benefit both your staff and your customers.
Want to know more about how your company can get started on digitising your Proof of Transaction journey? Book in for a demonstration and we’ll show you firsthand how Sign on Glass is simple to use and navigate.